Refund policy
Request a return or cancellation
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at anasartys@gmail.com. Please note that returns will need to be sent to the following address: Rathekeane ,Ruan co.clare ennis.ireland V95ET89
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at anasartys@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anasartys@gmail.com.
Refund Policy
Thank you for your purchase. If for any reason you are not fully satisfied with your order, we're happy to help.
Returns You have 14 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Items not eligible for return Custom-made or made-to-order products are not eligible for return or refund, except in cases of manufacturing defects.
Refunds Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Exchanges If your item arrived defective or damaged, please contact us at contact@ana-arts.com so we can arrange an exchange or refund.
Return shipping You are responsible for return shipping costs, except in cases of defect or error on our part.
Questions Contact us at contact@ana-arts.com or by phone at +353 89 440 2950.
Terms of Service
These Terms of Service govern your use of the ana-arts.com website and your purchase of products offered by our store.
General By accessing our site, you agree to these terms. We reserve the right to update or change these terms at any time without prior notice.
Products and pricing All prices are listed in Euros (EUR) and are subject to change without notice. We do our best to display accurate colors and images of our products, but we cannot guarantee that your device's display will accurately reflect the actual colors.
Orders We reserve the right to refuse or cancel any order for any reason, including limited availability, inaccuracies, or errors in product or pricing information.
Payment We accept the payment methods shown at checkout. All payments are processed securely.
Intellectual property All content on this site, including text, images, and logos, is the property of ana-arts.com and protected by copyright law.
Limitation of liability ana-arts.com is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.
Governing law These terms are governed by the laws of Ireland.
Contact Questions about these Terms can be sent to contact@ana-arts.com.
Shipping Policy
Processing time Orders are processed within 2–5 business days after payment confirmation. Custom-made products may take longer.
Delivery areas We ship to all of Ireland and countries within the European Union.
Delivery times
- Ireland: 2–5 business days after shipment
- European Union: 5–10 business days after shipment
Delivery times may vary depending on location and customs processing beyond our control.
Shipping costs Shipping costs are calculated at checkout based on destination and order weight.
Tracking Once your order ships, you'll receive an email with your tracking number.
Questions Contact us at contact@ana-arts.com or by phone at +353 89 440 2950.
<p><a href="https://shopify.com/98650095949/account">Request a return or cancellation</a></p>